Last update: 7/20/24
Privacy Policy
This Privacy Policy explains how Partners for Affordable Housing (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you access or use the Front Door platform (the “Service”), in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
By using the Service, you consent to the practices described in this Privacy Policy.
1. Collection of Personal Information
We collect personal information that is necessary to deliver the Service effectively and securely. This may include:
a. Information You Provide Directly
Contact details (name, email address, phone number)
Organizational affiliation and title
Project information submitted to the platform
Login credentials and account preferences
Communication with us (e.g., support requests, survey responses)
b. Information Collected Automatically
IP address
Browser type and operating system
Usage data and interaction with the platform (e.g., login time, pages visited)
Cookies and similar tracking technologies (see Section 9)
2. Use of Personal Information
We use personal information for the following purposes:
To create and manage your account
To evaluate and showcase housing projects to funders and ecosystem partners
To communicate with you about updates, opportunities, or technical issues
To improve the functionality, security, and user experience of the Service
To meet legal and regulatory requirements
We will not use your personal information for purposes beyond those for which it was collected without your consent.
3. Disclosure of Personal Information
We may share your personal information only as necessary to provide the Service, including:
With approved funders, government agencies, and platform ecosystem partners to evaluate submitted housing projects
With software vendors or contractors who help us operate the platform (e.g., hosting, analytics), under strict confidentiality agreements
Where required by law (e.g., court orders, government investigations)
We do not sell or rent personal information to third parties.
4. Consent and Control
By submitting personal information to the platform, you are providing your informed consent for its collection and use in accordance with this policy.
You have the right to:
Withdraw your consent at any time (subject to legal or contractual restrictions)
Access and update your personal information
Request deletion of your information from our systems (where applicable)
To make a request, please contact us using the details in Section 10.
5. Storage and Retention
Your personal information is stored securely on servers located in Canada or jurisdictions with comparable privacy protections.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law or contractual obligations.
6. Safeguards and Security
We implement appropriate physical, technical, and administrative safeguards to protect personal information, including:
Password-protected user accounts
Encrypted data transmission (SSL/TLS)
Restricted access to sensitive data
Regular security audits and compliance checks
Despite our efforts, no system is 100% secure. Users are responsible for safeguarding their own login credentials.
7. Access by Children
The platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
8. Third-Party Services
Our platform may include links to external websites or services. This Privacy Policy does not apply to those third-party platforms. We encourage you to read their privacy policies before sharing any information.
9. Cookies and Analytics
We use cookies and tracking technologies for:
Session management and security
Basic usage analytics to improve the platform
You can control cookie settings through your browser preferences. Disabling cookies may impact some platform functionality.
10. Your Rights Under PIPEDA
As a Canadian user, you have the following rights under PIPEDA:
The right to know why your personal information is being collected
The right to access your personal information
The right to challenge the accuracy of your data
The right to complain about non-compliance with privacy regulations
If you have concerns, you may also contact the Office of the Privacy Commissioner of Canada:
11. Contact Information
For privacy-related questions, access requests, or complaints, contact:
Partners for Affordable Housing
Email: connect@pfah.ca
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Service constitutes acceptance of the revised policy.